To report a defect, the customer must contact us at the following email address [email protected], or by WhatsApp on +212 635-134618, specifying the order number, the order date, as well as photos or videos clearly illustrating the defect.
Step | Action Required | Deadline |
---|---|---|
1. Notification | Notify our “Returns” department of your intent to return | Within 2 days of receipt |
2. Package Preparation | Return items in their original packaging, in perfect condition | Before shipping |
3. Return Shipment | Ship the package back to us | Within 7 days for returns within Morocco* |
4. Inspection & Resolution | After receipt of the request, we carry out a verification and in case of validation of defect: |
- an exchange will be made with the same item subject to stock availability
- In the event of a stock-out, the customer may choose another item from the shop of an equivalent value.
- no refund can be made
Or agree on an alternative solution | Upon receipt and validation |
* If the return shipment exceeds the transit deadline, www.moulnhas.com reserves the right to refuse the return.
admin –
magnifique